September 30, 2020
3401 North Great Plains Drive
Wichita, KS 67220
Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.
This position is an on-site position. An on-site employee is defined as an employee who is offered a room as part of their employment and who is regularly on the overnight on-call schedule. Night GSR employees are not required to live on-site, it is optional. On-site employees are regularly on-call to respond to after-hours check- ins, guest lockouts, cleaning needs, or emergencies at the hotel. During the hours that an employee is on-call, they are not required to be at the property but must respond to all on-call needs within 30 minutes.
Maintains the hotel and hotel rooms in a guest ready state. Works closely with the General Manager (GM) to perform a wide variety of cleaning tasks to ensure each room and hotel public spaces adhere to brand standards ensuring guest readiness.