Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Position Overview: As a Hair Stylist at The Ballantyne, A Luxury Collection Hotel, you will have the opportunity to showcase your creativity and skill in a luxurious and welcoming environment. The ideal candidate will possess expertise in a range of hairstyling techniques, demonstrate excellent customer service, and have a passion for staying current with industry trends.
JOB SUMMARY: Performs general maintenance work of the Hotel, Lodge, and grounds to ensure maintenance quality and safety standards are met. Completes work orders and performs preventative maintenance assignments.
Supports the Director of Housekeeping in supervising housekeeping operations to include rooms, public areas, and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness with the day-to-day activities in the housekeeping and laundry departments. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service.
Cleans hotel guest public areas, offices public restrooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction. Open position for PM Position
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Food & Beverage outlets include Gallery Restaurant, a Forbes four-star restaurant, 24-hour in room dining and Gallery and Ryal bars. The menu changes seasonally to provide the freshest in-season ingredients. Exuding a lovely ambiance and al fresco dining, Gallery's specialties include seasonal entrees and fresh seafood.
The Spa Supervisor will be responsible for managing all aspects of spa reservations, ensuring a seamless booking experience for our guests. This role requires exceptional organizational skills, attention to detail, and the ability to lead a team of reservation specialists. The ideal candidate will be passionate about guest satisfaction and will contribute to maintaining the spa’s reputation as a premier wellness destination.
We are seeking a detail-oriented and motivated Accounting Manager to join our team at the Ballantyne. The Accounting Manager will be responsible for performing a variety of accounting tasks to assist the Area Director of Finance with the financial operations to ensure the security of assets of the company in a centralized environment. The ideal candidate will have a basic understanding of accounting principles and strong analytical skills to ensure accurate financial reporting.
Warmly greets guests to Gallery Restaurant to ensure a welcoming and inviting environment for guests to dine. Seats guests, establishes rapport, and assists with restaurant service during busy periods. Follows all Forbes and brand standards.