Provide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests’ requests, and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.
Ensure guest rooms are thoroughly cleaned, sanitized, and ready for guests’ arrivals. Inspect rooms for any maintenance issues and answer all guest requests quickly and graciously.
Hotel is undergoing major renovation, all new rooms & lobby.
The Front Office Manager at the newly renovated Spark by Hilton Chattanooga Downtown will serve as a key point of contact for both hotel guests and associates while supporting all departments. They will serve as a role model for Buckhead America’s culture and will work in a hands-on capacity to maximize efficiency and profitability while creating a positive work environment that results in exceptional guest and associate experiences.