Jobs at Origin Hotel Austin

• Restaurant Server (Food & Beverage)

  Job Description A restaurant server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved. Job Responsibilities Greet all customers warmly Adhere to grooming and appearance standards Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks Take guest food and beverage orders accurately Knowledge of current menu choices, specialties and menu deviations Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks Ensuring a memorable dining experience Properly open and pour wine tableside Accurately record revenue and accept cash, credit card, room charges and direct billing payments Perform basic cleaning tasks as needed or directed by supervisor Assist with special events if needed Answer telephone using appropriate etiquette Develop and maintain positive working relationship with co-workers and others Bus tables and assist with processing dirty dishes if necessary Assist kitchen with prep work or plating if necessary Clean all front of the house areas including windows, light fixtures and entrance as assigned Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned Job Qualifications One year of prior food and beverage experience preferred Prior guest relations training Knowledge of proper food handling Strong written/verbal communications skills Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision Punctuality and reliable attendance are required Proper food safety training and certification as described by law Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table) Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds  

• Banquet Server (Catering/Banquet)

  Job Description In the role of Banquet Server, you will work alongside our current team members to cater events. Candidates should possess an efficient work ethic, a friendly and professional demeanor, and be comfortable being on their feet for several hours at a time. Job Responsibilities Assist with table and meeting space prep before the event Read and execute all BEO’s Set up display stations and bars, proper food arrangement Assist with food/buffet preparation before and during the event Ensure safe food handling guidelines are always followed Deliver food to the meeting space in a timely manner Serve plated items to guests and both alcoholic and non-alcoholic beverages Always remain guest focused with the goal being 100% satisfaction and completion of all BEO’s Assist with post-event clean up, inventory, food storage, and tear down Work as a member of a team, communicate with team members and supervisors to ensure efficient work ethic and overall guest satisfaction Job Requirements Excellent communication skills Positive attitude and the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively Stand, sit, or walk for an extended period Must be able to work under pressure and maintain a courteous demeanor and attitude towards all Ability to prioritize and multi-task Ability to easily adapt to organizational and environmental changes Must be able to work a flexible schedule, including but not limited to evenings, weekends, and holidays Report to work at the scheduled time, neatly groomed and in regulation with company dress code policy Adhere to all regulatory, company and department policies and procedures Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance Must be able to stand for extended periods of time Perform other reasonable job duties as requested by Supervisors  

• Houseperson (Housekeeping)

  JOB DESCRIPTION A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.  JOB RESPONSIBILITIES       Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.       Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.       Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).       Clean and maintain the back of the house area.       Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.       Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.       Check and replenish your supplies and cleaning tools.       Greet each guest you see with “Good morning” or (afternoon, evening).       Quickly respond to guest requests in a timely and friendly matter.       Follow procedures for entering and leaving guest rooms.       Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finders name.       Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items       Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines       Operated linen feeder, and table linen ironing machines       Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor JOB QUALIFICATIONS       High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.       While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.       The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 20-30 pounds, and occasionally lift and/or move more than 35 pounds.        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, have ability to reach 2 feet above your head, etc.  

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