The primary responsibility of the Poker Chip Runner is to efficiently and accurately manage the transfer and delivery of poker chips and related supplies to and from poker tables, ensuring smooth game operation and guest satisfaction. This role supports the Poker Room team by maintaining chip inventory, assisting with tournament setups, and providing exceptional guest service. The Poker Chip Runner plays a vital role in maintaining game flow and ensuring that all tasks are performed in a timely, professional, and courteous manner. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.
The Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, while ensuring that the Supervisors, Leads, Player Services Representatives and Concierge adhere to all departmental SOPs, guest service standards and compliance regulations.
The focus of a Security Officer I is to approach and check identification of any person seeking to enter a Wind Creek Hospitality facility who appears to be under the age of 30 years. The Security Officer I walks the gaming floor and other areas on property. May transport guests in company vehicles. The Security Officer I is responsible for the security and safety of guests, team members and visitors. The Security Officer I is also responsible for the security and safeguarding of the casino’s property and assets. When posted at doors, acts as “first point of contact” with guests, greeting them as they enter the casino. This position involves a high level of guest contact and customer service.
The Security Supervisor is responsible for the security, safety of the guests, employees and visitors. The Security Supervisor is also responsible for the security and control of the casino’s property and its assets. This position involves a high level of guest contact and customer service, and may involve handling problem guests.
The Cashier is responsible giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Cashiers are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; compute all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to the impress bank.