Photo of Southland Casino Hotel, West Memphis, AR

Slot Performance Manager

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino & Hotel
Managed By Delaware North
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Compensation: $68,300 to $92,200 per year, Full-Time

The opportunity

Delaware North Gaming is seeking a Slot Performance Manager to join our team at Southland Casino in West Memphis, Arkansas. In this role you will be responsible for overseeing our slot tech team. This will include reviewing slot performance reports, preparing machine maintenace schedules, reviewing the layout of the machines on the gaming floor, building relationships with vendors and working closely with our internal slots department to ensure that all of the machines are perorming well. 

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Collect and analyze data from slot machines to evaluate performance metrics such as player engagement, revenue per machine, and uptime.
  • Generate detailed reports and insights based on machine performance, utilization trends, and customer behavior.
  • Utilize data to identify opportunities for game optimization, maintenance schedules, and marketing strategies.
  • Provide recommendations based on data analysis to improve machine performance and operational efficiency.

More about you

  • Minimum of 3 years experience managing or supervising slot operations, performance analysis or a slot technical department is required. 
  • Slot Technician experience is preferred.
  • Must be at least 21years old.
  • Mechanical skills and the ability to pass electronics troubleshooting test.
  • Knowledgeable of gaming floor operations, machine denomination, machine pay tables, and related machine types.
  • Ability to effectively present information and respond to questions from guests and associates.
  • Computer, math, reading comprehension, and writing skills.
  • Ability to read, analyze, and interpret general business documents, technical procedures, or governmental regulations.
  • Working knowledge of Microsoft Office and the ability to use email, intranet and internet effectively.
  • Ability to follow policies and procedures and complete administrative tasks correctly and on time.
  • Able to deal with frequent change, delays, or unexpected events.
  • The ability to obtain an Arkansas Gaming License.
  • No degree required.

Physical requirements

  • Ability to walk, stand, sit and kneel during the entire length of shift.
  • Ability to lift up to 100 pounds as needed.
  • Ability to work in smoky areas and high noise levels
  • Must be able to work a flexible schedule. 

Shift details

Monday to Friday
Evenings as needed

Posted April 3, 2025

Southland Casino Hotel

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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