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Front Desk Agent

Sheraton Minneapolis Downtown Convention Center

1313 Nicollet Mall
Minneapolis, MN 55403

321 Room Hotel
Managed By Evolution Hospitality
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Full-Time

Join Our Team as a Front Desk Agent! 

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.  
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members. 
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. 
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. 
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. 

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred. 
  • Familiarity with hotel management software and Microsoft Office suite. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Property Information Join us at the Millennium Minneapolis as we undergo an exciting transformation to become a Marriott Premium Brand by early 2025! With 321 rooms and a host of amenities, this historic hotel promises an unforgettable experience. Be a part of this remarkable journey!

Application deadline for Colorado positions:
Posted March 24, 2025

Sheraton Minneapolis Downtown Convention Center

Elevate your stay Sheraton Minneapolis Downtown

Upscale comfort and unparalleled convenience await you at Sheraton Minneapolis Downtown. Situated in the heart of downtown Minneapolis, our hotel provides effortless access to top attractions, dining, and entertainment options. Explore the vibrant city with ease, with popular destinations like The Minneapolis Convention Center, U.S. Bank Stadium, Target Field, and Nicollet Mall just moments away. Our modern rooms are designed to offer a soothing retreat after a busy day, featuring luxury bedding, spacious workstations, and flat-screen TVs. Savor delicious local flavors at our onsite restaurant, and during your downtime, take a refreshing dip in our indoor pool or maintain your workout routine at our 24-hour fitness center. For those hosting business or social events, our state-of-the-art venues, equipped with modern technology and supported by our dedicated staff, ensure every event is a success. Experience exceptional service and a memorable stay at Sheraton Minneapolis Downtown.

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