Special Events Director

Job Summary

The Director of Special Events is responsible for the strategic planning, execution, and management of all special events at The Queen Mary. This role involves overseeing event operations, ensuring a high level of guest experience, managing budgets, and leading a team to deliver successful, memorable events. The Director will work closely with internal departments, vendors, and stakeholders to maintain the iconic status of The Queen Mary as a premier event destination. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates ovrtime does apply and is calculated accordingly. 

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

• Develop and implement a comprehensive special events strategy aligned with The Queen Mary’s brand and business goals.

• Plan, coordinate, and execute a diverse range of events, including festivals, holiday celebrations, and themed experiences.

• Manage the full event lifecycle, from concept development to execution and post-event analysis.

• Oversee event logistics, including permits, staffing, vendor contracts, and compliance with safety regulations.

• Develop and manage event budgets, ensuring cost-effective planning and adherence to financial goals.

• Collaborate with the marketing team to promote events and maximize attendance and engagement.

• Oversee film shoots, coordinating onsite logistics including site representative coverage and contract terms and permitting with city partners

• Build and maintain strong relationships with corporate clients, community organizations, and event sponsors.

• Lead and mentor the special events team, fostering a culture of creativity, collaboration, and excellence.

• Analyze event performance metrics and feedback to continuously improve future events.

• Stay current with industry trends and competitor events to ensure innovative and competitive offerings.

Qualifications

• Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.

• Minimum of 5-7 years of experience in event planning and management, preferably in the hospitality, entertainment, or tourism industry.

• Proven experience leading high-profile, large-scale events.

• Strong leadership and team management skills.

• Excellent communication, negotiation, and organizational skills.

• Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.

• Proficiency in event management software, budgeting tools, and Microsoft Office Suite.

• Knowledge of Long Beach event regulations and permitting processes is a plus.

• Flexible schedule, including availability to work evenings, weekends, and holidays as needed.

• Perform duties of Event Manager as needed