About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: We are seeking a dynamic Director of Hotel Operations to oversee all aspects of our hotel’s guest services, food & beverage and housekeeping departments. This leadership role requires a hands-on approach, a passion for hospitality, and the ability to create exceptional experiences for our guests. The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and must have a flexible to schedule.

TEAM Benefits:

Bonus Eligible
401k
Health/Dental/Vision/Life/Voluntary Insurance
TEAM and Travel Discounts
Vacation/Well/Holiday Pay
Career Advancement Opportunity
Complimentary Shift Meal
We are conveniently located within walking distance from State/Lake and Chicago-Red L Stations and multiple bus transportation stations for easy commuting

Full time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities: As Director of Operations you will oversee all day-to-day operations of Rooms Division, ensuring that all established front office, housekeeping and hotel policies are followed. Represent the hotel as Senior Leadership MOD during scheduled shifts.

Liaise with Senior Management to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress
Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability
Revise and/or formulate policies and promote their implementation
Manage relationships/agreements with external partners/vendors
Evaluate overall performance by gathering, analyzing and interpreting data and metrics
Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel
Communicate with Department Managers on all guest and employee concerns & challenges
Follow-up on any guest complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience
Maintains a friendly, cheerful and courteous demeanour at all times. Performs other duties as assigned, requested or deemed necessary by management
Serve as the on-call leader during nights and peak times, addressing issues and making critical decisions as needed
Foster a positive and collaborative work environment, promoting teamwork and professional development
Conduct regular team meetings and training sessions to ensure staff are well-informed and motivated
Other duties as assigned
Position requires a flexible schedule and ability to work nights and weekends.

Requirements:

Proven experience as Director of Operations or equivalent position
Minimum of three to five years’ related experience
At least 2 years of supervisory experience in a hotel setting
Previous multiple department supervisory experience
Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) preferred
Schedule flexibility is a must
Have excellent English communication skills and able to read, write and speak fluently
Driver's license
Experience with maintaining a budget and labor controls and costs
Customer service and interpersonal relations

Compensation: $85,000

Posted March 3, 2025

Director of Housekeeping

Hotel in Chicago