Sportsbook Ticket Writer / Cashier

Description

Job Overview

The primary responsibility of the Ticket Writer - Sportsbook is to maintain the assigned cash drawer with an acceptable level of coins and cash. The Ticket Writer - Sportsbook is responsible for the processing of sports wagers and payment of winnings and for maintaining accountability for all coin, cash, and cash equivalents within the assigned drawer. Provide outstanding guest service while writing and paying Sportsbook tickets and providing information to guests. Answer customer questions related to sports and sports betting.  Process contest selections and parlay cards as applicable. At the end of each shift, the Ticket Writer - Sportsbook will be responsible for reconciling the assigned cash drawer and completing all necessary paperwork associated with this position. The Ticket Writer - Sportsbook reports directly to the Supervisor - Sportsbook or above.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Arrives for shift on time and in proper uniform.
• Responsible for practicing, supporting and promoting the company service standards at all times.
• Accurately write and pay valid sportsbook tickets.
• Operates wagering terminal and perform machine maintenance, including but not limited to loading new tickets and keeping the area free of all debris.
• Answers to all guests, explain wagering information, questions in a manner that reflects an understanding of the department and property in general.
• Must have a full understanding of all wagers offered on betting board with ability to explain to customers as needed.
• Assists Supervisor - Sportsbook in identifying guests with special needs to ensure the protection of the company assets and best guest service possible.
• Observes and reports unusual or suspicious wagering patterns or transactions.
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Previous sportsbook experience preferred.
• Ability to follow directions with minimal supervision.
• Maintain confidentiality of guest information and pertinent casino data.
• Basic math skills. Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Understand and comply with all company, departmental and IGB rules and regulations, policies and procedures.
• Physical ability to access all areas of the property.
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Pay range - $15.00 - $20.63 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. 

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.