Photo of The Inn at Rancho Santa Fe, Rancho Santa Fe, CA

Concierge

The Inn at Rancho Santa Fe

5951 Linea Del Cielo
Rancho Santa Fe, CA 92067

80 Room Resort
Managed By Evolution Hospitality
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Compensation: $16.00 to $23.72 per hour, Full-Time

Job Summary

The Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city events and attractions. This individual will provide exceptional customer service to all of our guests and will support other departments including Sales Front Office and Bellman/Van as needed.

Responsibilities

Qualifications

  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

Responsibilities

  • Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Assist front office manager with hiring and training
  • Coordinate special events or special projects as assigned
  • Assists guest with problems with hotel services
  • Arrange transportation needs for guests
  • Responds to inquiries with accurate information regarding hotel features services and assistance.
  • Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
  • Provide information on the geographical area. Suggest site-seeing locations and arrange tours
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
Posted January 22, 2025

The Inn at Rancho Santa Fe

Boldly reimagined, intentionally honored, rich with comfort.

Nestled amongst San Diego’s rolling hills, citrus groves, and desert landscapes, The Inn at Rancho Santa Fe is an escape to a bygone era. Steeped in vintage luxury, rich history, and time-honored tradition, The Inn has undergone a property-wide renaissance, inviting guests to experience the charm of a simpler time and place where elegance is innate, hospitality is abundant, and the vibrant joy of a sun-soaked Southern California lifestyle is all around.

Rooms & Suites

With designs inspired by our history and the timeless glamour of our Silver Screen heritage, each of our accommodations offers a unique experience devoted to lavish comfort, carefully researched and curated, with one-of-a-kind vintage pieces from around the world, layering design with detail to create a sense of elegance and respite.

Dine & Drink

Guests and locals are invited to explore the flavors of Southern California in our restaurant, bar, and cafe. Seasonal, innovative menus celebrate locally grown produce, sustainable farming and ranching, freshly caught seafood, and convivial handcrafted cocktails – served with a dash of Hollywood élan.

Mila Moursi Spa

Focusing on comprehensive wellness rituals and the teachings, techniques, and premier products of celebrity-favorite skin expert Mila Moursi, the Spa at The Inn is more than just a place to soften and unwind. It features synergistic treatments that balance relaxation and state-of-the-art skin care techniques tailored to each guest’s needs to deliver personalized results.

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