Front Office Associate (Doorman)

Essential Duties & Responsibilities

• Welcome Guests on arrival and assist them during their stay
• Open doors for guests and escort them to the reception or their designation destination.
• Ensure daily smooth operation of driveway & hotel entrance
• Assisting guests with their luggage for guest arrival and departure
• Maintain the cleanliness of the driveway, hotel's lobby and general public area
• Ensure that all guests' requests are met and follow-up accordingly
• To store all luggage in the storage room in an orderly manner at all times
• Follow-up action in logbooks to ensure that they have been acted without delay
• To maintain public area facilities and exercise caution by not damaging the lift walls, or corridor walls when using the trolley
• To maintain the conditions of the equipment, e.g. polishing the trolleys and etc
• To be well-versed in all related hotel product information including room rates, meeting facilities, Food & Beverage Outlets and other hotel facilities
• To greet guests arriving at via motor transportation and etc and welcome them by assisting in opening their car door, when needed
• To render assistance to guests for public transportation i.e. Taxi to ensure that they get to their destination on time
• Handle all guests’ luggage for both arrivals and departures promptly within minimum standard respond time
• Load/Unload the luggage into the guest’s vehicles and/or taxi, confirms the number of pieces of luggage and issue claim luggage receipt to the guest accordingly

• Deliver all items received via Concierge Desk to the guest’s room or back of house offices
• To offer directional assistance to guest and accompanying them towards the direction, where possible
• Attend to all guest inquiries, comments and requests at the desk and over the telephone, in a courteous and professional manner
• Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
• Attend to guest needs and maintain good relations with hotel guest, patrons, corporate accounts and positive contacts with government units or agencies to encourage repeat business
• Look continuously for ways to improve the income of the hotel whilst decreasing costs without impacting guest service
• Ensure hotel facilities and services are offered and positively promoted to guests at all times
• Encourage team work and spirit in all areas of the department
• Ensure the cleanliness and tidy of your respective work station and ensure all equipment are working properly
• Maintain effective communication and close working relationships between the Front Office and all departments
• To be fully conversant with the hotel emergency and evacuation procedure
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion
• Show a positive, energetic and caring attitude at all times towards fellow staff, our guests, and our suppliers
• Actively support the hotel’s team culture, and help to achieve the goals of the hotel’s vision
• Maintain proper coordination with other departments and in the section
•  Actively support the work and decisions of all teams and committees

Requirements

What are we looking for?

A Doorman serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!