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Assistant Slot Shift Manager

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Full-Time

Position Summary 

Under the direct supervision of the Slot Shift Manager, this position is responsible for the day to day slot operations on an assigned shift.  Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests. 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Promotes positive guest relations, greets guests and creates a friendly atmosphere.
  •     Adheres to, and ensures compliance with, all departmental, Tohono O’odham Gaming Enterprise (TOGE), Tohono O’odham Gaming Office (TOGO) and Arizona Department of Gaming (ADOG) policies, procedures and directives and protection of TOGE assets.
  •     Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action.
  •     Applies fair and consistent supervision and disciplinary practices.
  •     Investigates and resolves guest complaints.
  •     Assists in creating and issuing reports and documentation.
  •     Assists in the planning and administering work schedules and assignments.
  •     Creates daily floor schedules to ensure adequate coverage.
  •     Assists in hiring, the termination, and discipline of all subordinate Slot personnel.
  •     Issues appropriate disciplinary action according to TOGE and departmental policies.
  •     Ensures tidiness and cleanliness of responsible areas, ensuring all chairs are pushed in.
  •     Monitors the performance of direct reports, ensuring adherence to all casino policies and procedures.
  •     Understands the various types of slot and video gaming device cheating methods and is able to recognize any potential attempts while monitoring assigned section.
  •     Assists in liquor sweeps, as needed.
  •     Ensures that team members work with security personnel and other casino staff as necessary.
  •     Assists in the coordination of and preparation of special slot functions.
  •     Prepares shift reports.
  •     Attends mandatory meetings as scheduled.
  •     Oversees the supervision of personnel, which includes work allocation, training and problem resolution. 
  •     Motivates team members to achieve peak productivity and performance.   
  •     Authorizes jackpots according to approved policies and completes required forms if necessary.
  •     Supervises and assists Slot Tech area as needed. 
  •     Ensures compliance with guest service policies.
  •     Ensures all evaluations for assigned team members are completed on time.
  •     Assists with the planning and budget preparation for the department.
  •     Is responsible for accuracy and timeliness of all required departmental, TOGE, TOGO, or ADOG reports.
  •     Investigates and resolves guest complaints in a positive win, win fashion using all the resources available and using sound business practices in accordance with our policies and procedures. 
  •     Performs other duties as assigned.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED required. Two (2) years of Slot experience required plus one (1) year of general leadership experience; or four (4) years of leadership experience at a supervisory level or above. Must be 18 years of age or older. No felony, theft, or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license; and to include the following:

    Knowledge, Abilities, Skills, And Certifications 

  •     Must have knowledge of mechanical functions and play aspects of slot machines, procedures and Casino floor operations.
  •     Must be able to use the slot management system for statistical game performance reporting, player tracking, and other system-generated reports on a daily basis.
  •     Must be able to analyze reports.
  •     Must have skills in professional management techniques; including human skills, technical skills and conceptual skills.
  •     Must be able to effectively communicate with all levels both internally and externally. 
  •     Must be able to interact effectively with Tribal, State and National Regulatory Officials. 
  •     Must be able to delegate duties appropriately.
  •     Must be able to establish, administer and maintain staff training programs and records.
  •     Must be able to efficiently schedule, and utilize manpower needs.
  •     Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  •     Must be able to write routing reports and correspondence.
  •     Must be able to speak effectively before groups of guests or team members of the organization.
  •     Must be able to calculate figures and amounts such as discounts, interest, and percentages.
  •     Must be able to apply common sense understanding to carry out directions in written, oral or diagram form.
  •     Must have skills in operating business computers and office machines, including in a Windows environment, specifically Outlook, Word, Excel, Access, and presentation software (such as PowerPoint), also an understanding of casino management systems. 
  •     Must be able to communicate effectively in the English language, both verbally and in writing with staff and the general public.
  •     Must be able to demonstrate outstanding guest service at all times. 

    Physical Demands 

    While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment 

    Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.    

    • Posted December 11, 2024

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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