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Area Front Office Manager

Aloft Orlando Lake Buena Vista

7950 Palm Parkway
Orlando, FL 32836

141 Room Hotel
Managed By HHM Hotels
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Full-Time

Opportunity:  Area Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager - Area General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate’s or Bachelor’s degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted December 9, 2024

Aloft Orlando Lake Buena Vista

Aloft Lake Buena Vista - Different by Design

A Good Neighbor Disney hotel partner & At the epicenter of the Orlando Theme Park world, Aloft Orlando Lake Buena Vista provides hotel accommodations with easy access to all the popular attractions such as Walt Disney World®, Disney Springs, Universal Orlando Resort and SeaWorld. After a busy day in Orlando, or when you just need some downtime, return to the hotel and mingle with friends and family at the WXYZ bar featuring signature cocktails. Feeling hungry? Grab a tasty snack at our 24 hour pantry, Re:fuel by Aloft. Need a little time to yourself? Enjoy our loft-like hotel rooms with an assortment of conveniences including modern design, complimentary Wi-Fi and access to streaming services like Netflix and Crackle. Maintain your exercise routine with our well-equipped fitness center or our outdoor Splash Zone pool. You will find the perfect meeting place in our Tactic Room. Open spaces, open thinking and open expression run abound at Aloft Orlando-Lake Buena Vista, a hotel that is Different by Design.

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