Photo of Courtyard Scranton Montage Mountain, Moosic, PA

Guest Service Agent

Courtyard Scranton Montage Mountain

16 Glenmaura National Boulevard
Moosic, PA 18507

120 Room Hotel
Managed By HHM Hotels
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Part-Time

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 26, 2024

Courtyard Scranton Montage Mountain

Lodge comfortably at our Scranton, Pennsylvania hotel

Successful hotel experiences begin here at the award-winning Courtyard Scranton Wilkes-Barre! We offer everything busy travelers need to relax, refresh, and be productive during their Scranton visit. Located off Interstate 81 at Exit 182, our hotel places us conveniently near Montage Mountain Ski Resort and Montage Mountain Water Park, as well as Bank of America, Cigna, and Prudential. Spacious and well-appointed hotel rooms feature thoughtful amenities like free Wi-Fi access, pillowtop mattresses, flat-screen TVs, and coffee makers. Start or end your day at The Bistro with our healthy menu, featuring Starbucks® coffee, then relax by the fireplace in our hotel lobby or unwind in the indoor pool and whirlpool. If you're hosting an event in Scranton, we invite you to explore our 960 square-foot meeting room and helpful planning services.