Distribution Analyst
Job Title: Distribution Analyst
We are seeking a proactive and detail-oriented Hotel Distribution Analyst to support the distribution team in maintaining the landscape of systems and technologies across the independent portfolio at HHM Hotels. In this role, you will assist with managing the ticketing support system and have an integral part of implementing and auditing best practices and standards as it relates to GDS, OTAs, FIT, CRS, PMS, RMS and any new and emerging technologies that benefit the hotel industry.
The Distribution Analyst will play a pivotal role in ensuring the smooth operation of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System, Opera Property Management System and Infor HMS Property Management System. Your expertise will be instrumental in providing technical support and optimizing system performance to drive revenue growth and operational efficiency.
Your Focus
- Ensure consistency and accuracy across all systems, specifically in channel and segmentation data.
- Manage a ticketing support system to log, track, and prioritize incoming support requests, ensuring timely resolution and effective communication with all parties involved.
- Conduct regular audits of revenue management and reservation systems, including Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System and Infor HMS Property Management System, to identify discrepancies, errors, and opportunities for improvement.
- Collaborate with internal teams and external vendors to troubleshoot technical issues, implement system enhancements, and ensure seamless integration between different platforms.
- Provide training and support to hotel staff on the effective use of reservation and revenue management systems, including best practices, workflows, and troubleshooting techniques.
- Develop and maintain documentation, knowledge base articles, and training materials to facilitate ongoing system support and user education.
- Generate reports and performance metrics to evaluate system performance, identify trends, and track key performance indicators (KPIs) related to ticket resolution, system uptime, and user satisfaction.
- Proactively identify opportunities to streamline processes, enhance system functionality, and optimize system configurations to improve overall efficiency and effectiveness.
- Conduct promotional audits to ensure compliance and accuracy with Ecommerce efforts.
Your Background and Skills
- Bachelor's degree in Hospitality Management, or related field.
- Familiarity with ticketing support systems (e.g., Zendesk, Jira) and experience managing support queues and prioritizing tasks.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and implement effective solutions.
- Proficiency in Duetto Revenue Management System, iHotelier Central Reservation System, and Infor HMS Property Management System is highly desirable.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Detail-oriented with a focus on accuracy and precision in system auditing and documentation.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment, with a customer-centric approach to service delivery.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
