Front Office Manager

The Ontario Airport Hotel, a vibrant 309-room hotel, under new ownership, is embarking on an exciting renovation. We are seeking a dedicated and passionate Front Desk Manager to assist with the daily operations of our front desk department. You will ensure excellent customer service and maintain quality standards to create a positive dining experience for our guests. The Ontario Airport Hotel is conveniently located 1 mile from the Ontario International Airport 

Responsibilities:

• Manage the front desk team, including scheduling, training, and performance evaluations 

• Supervise and manage the daily operations of the front desk, including check-in/check-out procedures, reservations, and guest inquiries. 

• Recruit, train, and develop a high-performing front desk team. 

• Maintain cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation. 

• Ensure compliance with hotel policies, procedures, and standards. 

• Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain high customer satisfaction and quality service. 

• Analyze and monitor key performance indicators to identify areas for improvement. 

• Maintain accurate records of guest information, room availability, and financial transactions 

• Assist with budgeting and cost control. 

• Coordinate with other hotel departments to ensure seamless guest experiences.

Qualifications:

• Minimum of 2-3 years of experience in a hotel front desk management role. 

• Strong leadership and organizational skills. 

• Excellent communication and interpersonal skills. 

• Proficiency in hotel property management systems (PMS). 

• Ability to work flexible hours, including weekends and holidays. 

• Hotel experience required  

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands