Membership Supervisor - Resort

Description

What will I be doing?

Offer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards.

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

Must be able to lift up to 15 lbs. occasionally.

Requires grasping, writing, standing, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with Members, guests, supervisors and subordinates.

Must be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

High school or equivalent education required.  Bachelor’s Degree preferred.

One to two years in a guest contact position—private club, Membership, or other hospitality experience preferred. 

Serve as the primary contact for member inquiries, ensuring timely and professional responses.

Coordinate and assist with overseeing member onboarding processes, including welcome communications and orientation.

Must be able to stand at a desk for up to 8 hours per day.  Walking is required throughout the working day.

Generate reports on membership statistics, revenue, and engagement trends.

Requirements:

Will be in front of our Members and guests 100% of the time—with regular personal and telephone interactions.

Administrative duties to include supporting the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents.

Assist with maintaining accurate reporting of all revenue-generating and non-revenue generating Membership changes.

Answer questions regarding Membership benefits, and/or help promote resort amenities by making arrangements for dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort.  Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. 

Assist with planning, promoting, and executing regular Member programming, including social events and events that introduce Membership to residents in our surrounding community.

Assist with maintaining Right Start program – with 30/60 day follow up for new Members to ensure satisfaction and engagement.

Maintain Club web site and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members.

Must be willing to maintain a flexible schedule, and adjust work hours to be available as needed for Member events, including occasional nights and/or weekend days.

Must maintain a professional and positive demeanor when interacting with Members and guests, and place the upmost priority on Member satisfaction, service, and responsiveness. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family 
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs

 *Available benefits may vary depending upon property-specific terms and conditions of employment.

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