Photo of Hyatt Regency Birmingham - The Wynfrey Hotel, Birmingham, AL

Front Desk Supervisor

Hyatt Regency Birmingham - The Wynfrey Hotel

1000 Riverchase Galleria
Birmingham, AL 35244

329 Room Hotel
Managed By Hospitality Ventures Management Group
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Compensation: $17.50, Full-Time
Flexible including weekend availability

Who this job will appeal to

A Leader with a smile! Someone who absolutely LOVES people and is seeking to join a company that LOVES their associates!

What you will be doing

In this role you will Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues.Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Education & Experience

Bachelor's degree from a four year college or university; or equivalent combination of education and experience.

One to two years in related experience and/or training.

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability

Posted December 12, 2024

Hyatt Regency Birmingham - The Wynfrey Hotel

Our Hotel

Our hotel is chic, upscale, and blends traditional Southern hospitality with all the modern conveniences of home. Located in the heart of Hoover, Alabama, the hotel is attached to the Riverchase Galleria Mall. As an associate, you will appreciate the beautiful modern work setting, bright surroundings, and excellent culture.

Our Guests Love

Number of Rooms: 335
Event Space Square Footage: 32,000
Dining: Merk's Tavern & Kitchen, room service
Amenities: Valet parking, fitness center, guest access to Riverchase Country Club, outdoor pool, sauna, Regency Club Lounge, pet-friendly, concierge
Points of Interest: Riverchase Galleria Mall, Riverchase Country Club

Our Associates Love

  • Amazing opportunities for career advancement across HVMG
  • Flexible full-time and part-time schedules
  • Up to 40% earned wages paid BEFORE payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full Healthcare Benefits (including medical, dental, and vision coverage)
  • 401k Retirement Plan with a guaranteed 4% match and no vesting
  • Hotel and Food & Beverage Discounts and Perks

Careers at HVMG

HVMG is a successful and experienced hotel management company. Over the 20 years since our founding, we've worked with more than 100 hotels in 23 states, from premium branded properties to independent boutiques and resorts.

We are consistently listed among the top management companies in the hotel business, have won multiple Top Workplace awards, and most importantly, are obsessed with putting our associates first.

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."

We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

HVMG participates in the E-Verify program in certain locations, as required by law.

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