Av. Juarez 70 Colonia Centro
Mexico City,
Distrito Federal
06010
Mexico
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Find our high-rise hotel in the heart of Mexico City, opposite Alameda Central park and just 650 meters from the Palacio de Bellas Artes. The historic center of Mexico City, which is centered around Zócalo plaza, is less than two kilometers away. We’re home to a rooftop pool, a spa, and a two-story convention center.
We have a choice of three restaurants and a lobby bar. Los Dones offers buffet and à la carte meals, while El Cardenal serves up traditional, farm-to-plate Mexican and Colonial dishes.
Using the finest products, we offer detoxing facials, holistic therapies, massages, and body wraps. We also look after hair, nails, and waxing. Our spa packages include a relaxing massage . We have separate steam rooms, whirlpools, and relaxation rooms for both men and women.
We’re home to a convention center with space for up to 5,000 guests. We also have a 1,500-seat ballroom and multiple meeting rooms with natural daylight and A/V equipment. Let our in-house events team oversee all the details, from check-in to catering services.