Operations Manager

OPERATIONS MANAGER

We currently have an opening for an Operations Manager. Self-starters with a positive attitude are welcome to join our growing team and growing company. 

Key attributes and responsibilities of the position include: 

 Creating a culture of empowerment and team spirit 

 Assisting the General Manager for implementation and consistency of the company's standards and expectations 

 Working with Team Members to ensure ongoing training and development for a positive and proactive approach towards all of the property’s guests 

 Focus on the delivery of Customer Service with a proactive approach and response to guest comments/complaints as required by the brand standard and company policy, 

 Assisting the General Manager in maintaining employee files 

 Monitor team member schedules 

 Assisting in growing market share for the property 

 Interacting with the General Manager, all key leaders and staff across the hotel as well as corporate office and team 

Qualifications: 

 Prior management or supervisory experience in hospitality with transferable skills 

 Basic accounting and math skills 

 Prior PMS system experience 

 Exceptional written and oral communication skills 

 Proficient computer skills with basic programs and websites