Photo of Waldorf Astoria Shanghai on the Bund, Shanghai, China

Secretary - Housekeeping 客房秘书

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd, Huang Pu District
Shanghai, 200002
China

260 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Housekeeping Secretary is responsible for the day to day administration and assistance to the Executive Housekeeper, cooperating with related departments in terms of operation. 

What will I be doing?

As the Housekeeping Secretary, you will be responsible for performing the following tasks to the highest standards: 

  • Assist the Executive Housekeeper in administrative work such as filing of department’s documents, taking minutes for department’s meetings, etc. 
  • Log all calls and distribute tasks to relevant team members / departments. 
  • Assist the Assistant Executive Housekeeper with Housekeeping’s store management. 
  • Submit the purchase order to maintain housekeeping supplies at par levels. 
  • Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc. 
  • Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them. 
  • Ensure the safety of keys and work phone during operation.   
  • Sign in at the start of a shift and sign out at the end of the shift. 
  • Manage all lost and found items, records, storage and issue management, following standard procedures. 
  • Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc. 
  • Assist the Executive Housekeeper with monthly tracking records where required. 
  • Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. 
  • Perform any duties assigned by the Management team deemed necessary. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    Requirements

    What are we looking for? 

    A Housekeeping Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • University / Pre-university education. 
  • At least 1 year of administrative work experience. 
  • Good written and verbal skills. 
  • Good knowledge of Housekeeping office’s daily operation. 
  • Proficient in Microsoft Office, housekeeping Opera and OnQ systems. 
  • Actively listen to others and build on good ideas 
  • Fluent in English to meet business needs, advantageous. 

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted December 16, 2024

    Waldorf Astoria Shanghai on the Bund

    Shanghai Treasure On The Historic Bund

    Once the renowned Shanghai Club, our hotel retains much of its heritage design and combines modern comfort with views of the Huangpu River. We're one block from the iconic Bund, featuring waterside strolls and shopping. Unwind at our luxury spa, and enjoy personal concierge services, a fitness center, and several acclaimed restaurants.

    Experience breathtaking panoramic views of the city skyline right from the comfort of your room or suite. Enjoy plush bedding, spacious bathrooms, and exclusive amenities.

    Discover a variety of local and international flavors with an abundance of dining options at our hotel. From modern and regional Chinese to European cuisine, all our venues offer a unique culinary experience.

    Our spa provides a serene sanctuary that combines traditional Chinese practices with modern techniques to soothe jet lag.

    With a variety of couple and express therapies available, we offer the ideal setting to rejuvenate and relax.

    Hold your next business meeting, corporate conference, or grand wedding celebration in Shanghai.

    With over 3,000 square meters of elegant events space and a skilled events team, we are dedicated to making your next event the one to remember.

    As the first Waldorf Astoria hotel to open in Asia, our hotel is located on Shanghai’s iconic Bund, showcasing our unique charm and allure.

    The Heritage Building is a landmark structure constructed in 1911. Once the legendary Shanghai Club, this architectural gem has been lovingly restored using archival photographs and historical records.

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