General Manager

Description

About the Opportunity

Are you our next General Manager at DoubleTree Tulsa Downtown? In this key role, you'll inspire a resilient team and demonstrate strong leadership to uphold our commitment to exceptional guest service. As the essential connection between the hotel, its owners, and corporate partners, you'll oversee relationships and communication while identifying opportunities for collaborative growth.

About the Property

DoubleTree Tulsa Downtown is where comfort and convenience come together. Just moments away from the Tulsa Arts District and the BOK Center, this hotel is the perfect choice for both business and leisure travelers. Guests can enjoy a range of dining, shopping, and entertainment options nearby. With easy access to Tulsa International Airport, DoubleTree Tulsa Downtown is the ideal base for exploring the vibrant culture and charm of the area.

To learn more about this property, click HERE.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager or 5 years Hotel Manager/Executive Committee/AGM experience at a 250 room hotel.
• Experience managing a property with $10M or greater in revenue.
• Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics.
• Thorough understanding of revenue management and commercial strategies.
• Ability to build and maintain successful ownership relationships and partnerships.

Preferred Qualifications:

• Thoughtful people leadership skills with proven success in building a strong service culture.
• Hilton brand experience.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!