In Room Dining Attendant
Under the direction of the Food & Beverage Supervisor, the In Room Dining Attendant is responsible for ensuring that all resort guests have the highest quality food and beverage in-room dining experience possible. This position interacts one-on-one with guests, taking and delivering orders, preparing trays & carts, and making cocktails. The In Room Dining Attendant accurately inputs all orders into the point of sale system and communicates any special requests. The In Room Dining Attendant exhibits professionalism and competence while setting up the in-room dining presentation utilizing casino service standards to ensure guest satisfaction. The In Room Dining Attendant is also responsible for maintaining the highest standards of cleanliness and sanitation while executing their duties.
Essential Duties & Responsibilities
1. Responsible for creating the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable).
2. Answers all guest calls in a timely manner and accurately placing their order. Accurately handles all payments including cash handling as outlined in the department training and procedures including ensuring that all orders are paid and received.
3. Responsible for serving and preparing meals on trays & carts according to the Forbes 5 star and department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests.
4. Maintains stock in all areas. Keeps stations fully stocked with condiments, plastic ware, coffee, etc. Restocks ice bins before opening and during operations as necessary.
5. Responsible for preparing orders, arranging trays, delivering items to guest rooms, maintaining a clean working area, collecting payments, retrieving carts & trays and minimizing wastage and breakage.
6. Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School diploma or GED is required.
- Minimum of one (1) year experience as a food server in high volume and/or fine dining environment is preferred.
- Minimum of one (1) year experience in a hotel environment is preferred.
- Must pass initial and subsequent tests as required by the Food & Beverage department.
- Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must possess excellent customer service and communications skills.
- Must be able to maintain service standards in high-pressure situations.
- Maintain the passion necessary to execute best in class service to every guest.
- Must be willing to assists team members and guests, as needed.
- Must be reliable, pleasant and possess a good attitude.
- Must have a warm, inviting and engaging personality and be comfortable in an entertainment setting.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Must obtain and maintain a current San Bernardino County Food Handler’s within 90 days of employment.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
