Photo of The London West Hollywood at Beverly Hills, West Hollywood, CA

Concierge

The London West Hollywood at Beverly Hills

1020 North San Vicente Blvd.
West Hollywood, CA 90069

226 Room Hotel
Managed By Northwood Hospitality
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Compensation: $28.50 per hour, Full-Time

Job Description

The Concierge is a critical link to guest satisfaction. Responsibilities include welcoming guests, assisting guests with specific requests including, but not limited to providing directions, booking reservations on and off the property, coordinating with bell and restaurant staff to meet immediate guest needs, coordinating with local vendors to keep abreast of services provided and to coordinate bookings, responding to and resolving guest inquires and complaints, and ultimately ensuring guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.

Job Responsibilities

  • Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
  • Greet guests by name.
  • Ensure that all guests feel welcomed to the property.
  • Apply open-ended questions in order to determine guests-needs.
  • Book reservations for transportation or other attractions without vendor bias.
  • Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
  • Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Respond to phone calls and emails in a timely manner.
  • Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
  • Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
  • Attend team briefings.
  • Complete training on operating job specific systems.

Perform other duties as assigned.

Posted November 27, 2024

The London West Hollywood at Beverly Hills

ICONIC GLAMOUR AND STYLISH ALLURE

The London West Hollywood at Beverly Hills

World's Best Award-Winner "The Top 15 Hotels in Los Angeles"
6 Years Running

THE EPITOME OF LAID-BACK GLAMOUR IN THE HEART OF LOS ANGELES
The London West Hollywood is a stylish sanctuary in the most vibrant neighborhood of Los Angeles. Located at the base of the Hollywood Hills and adjacent to Beverly Hills, West Hollywood continues to emerge as a dynamic creative hub that embodies the quintessential L.A. lifestyle. Comprised of three main districts—the iconic Sunset Strip, the eclectic Santa Monica Blvd., and the cutting-edge West Hollywood Design District—“WeHo” packs some of L.A.’s hottest destinations, coolest restaurants, and chicest shops into just under two square miles. And The London is the quintessential urban oasis ideally located in the heart of everything that West Hollywood has to offer.

From our unbeatable location in one the most walkable areas in greater Los Angeles, guests can easily stroll to some of the city’s most sought-after restaurants, including Craig’s, Cecconi's, and La Boheme. Home to L.A.’s best art galleries, WeHo’s Design District is also where you’ll find world-class boutiques like Amanu, The Great, and Rag & Bone. The Sunset Strip’s storied music venues, including The Roxy Theatre, Whisky a Go-Go, continue to draw crowds night after night, while world-class cultural attractions like the L.A.’s Museum Row are also close by.

Ideally located at the crossroads of Beverly Hills and central LA, The London West Hollywood is a tranquil urban oasis that epitomizes modern luxury for the most discerning guests. Our spacious, all-suite accommodations combine sophisticated comfort, awe-inspiring views, and a signature sense of California cool. The best in West Hollywood luxury hotels, our impeccable service, exquisite food and drink offerings, and wide array of unparalleled amenities create a truly unforgettable experience.

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