Chef Concierge
The Rittenhouse
210 West Rittenhouse Square
Philadelphia,
PA
19103
Opportunity: Chef Concierge (Concierge Manager)
Provide elite level of service and the leadership and training required to maintain a staff committed to providing personalized service to all guests.
Essential Job Functions
- Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Manage staff and organize department functions in accordance with company guidelines.
- Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
- Provide information about local attractions and events.
- Make travel arrangements.
- Make dining and other reservations, and obtain tickets for events.
- Focus on achieving the goals or objectives of the department using available resources.
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
- Encourages team participation and promotes enthusiasm.
- Carry out unusual requests, such as searching for hard-to-find items or services.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent.
- Previous customer service experience required or equivalent training.
- Minimum 3 to 5 years previous experience in a supervisory/management position at a high-end, luxury resort property.
- Knowledge of the local community, attractions and events.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
The Rittenhouse
A Gem Among Luxury Hotels In Philadelphia
About The Rittenhouse
People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.
Accommodations
Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.
Dining
Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.
Spa & Wellness
The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.
Weddings and Special Occasions
Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.
Business
When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night’s rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We’ll also work with your company to provide competitive corporate rates.
Meetings
If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.
Philadelphia
Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone’s throw away from the very best of Philadelphia’s most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.
