Guest Service Agent

Closing Date November 4, 2024 At 400 Pm

Pay Rate: $ 18.00 per hour

This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.

Essential Duties And Responsibilities

• Provides an unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive and optimistic behavioral style.
• Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
• Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rate.
• Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).
• Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verifies and imprints credit cards for authorization using electronic acceptance methods.
• Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• High School Diploma or GED or one (1) year of guest facing and interaction experience, preferably in a hotel setting or hospitality related business environment.
• Must have basic computer skills with Microsoft Office Suite software.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Must be able to work in a smoking environment.