Banquet Server

Description

What will I be doing?

As a Banquet Server, you would be responsible for delivering and serving food and beverage items to guests in a friendly, timely, and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Set banquet tables to meet function specifications
• Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments
• Ensure menu knowledge
• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area
• Ensure guest satisfaction throughout the meal service
• Respond to guest requests in a friendly, timely, and efficient manner
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

• Minimum 1 year experience as a banquet server
• Strong English language skills and communication skills
• Professional presentation
• Ability to work with maximum accuracy
• Efficiency and attention to detail, maintaining a keen sense of urgency at all times. 
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.  
• Excellent ability to communicate clearly, concisely, and openly in all interactions. 
• Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity. 
• Excels in a team environment. 
• The ability to maintain confidentiality of guest information and pertinent hotel data

• 5 Star experience highly preferred
• Luxury experience
• Training in Forbes standards of service preferred
• Strong preference for candidates with additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)  

Go Hilton travel discount program 

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development 

Team Member Resource Groups

Recognition and rewards programs

Pay Range: The hourly rate is $16.00 per hour and is based on applicable and specialized experience and location.

*Available benefits may vary depending upon the classification and union status of the position.