Guest Service Agent

Who this job will appeal to

A team player with a great with a smile and who absolutely LOVES people!

What you will be doing

You will help to create a an Excellent  and memorable stay for our guests by; Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.

• BASIC FUNCTION: At Your Agents in the Communication Center will be the heartbeat for the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Also responsible for receiving all guest requests and entering into our Guest Request Database.
• Answer and process all incoming/outgoing guest and in-house calls.
• Check bulletin board and log books for all pertinent information.
• Forward messages and faxes as needed to guests and various departments.
• Responsible for radio communications between security, engineering, ERT and MOD in emergency and non-emergency situations.
• Must be able to read, write and speak English.
• Must be able to converse in Basic English.
• Able to be on your feet for long periods of time.
• Excellent people skills.
• Must meet grooming standards.
• Meet/exceed customer expectations.
• Computer experience required.
• Enter requests into database and follow up with guests to ensure request is satisfied.

Requirements

Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires the ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Education & Experience

High school diploma or general education degree (GED); or equivalent combination of education and experience.

One to three months in related experience and/or training.

Our Associates Love

• Amazing opportunities for career advancement across HVMG
• Flexible full-time and part-time schedules
• Up to 40% earned wages paid BEFORE payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full Healthcare Benefits (including medical, dental, and vision coverage)
• 401k Retirement Plan with a guaranteed 4% match and no vesting
• Hotel and Food and Beverage Discounts and Perks

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.