Banquet Setup Manager

Essential Job Functions: Include the following. Other duties may be assigned

• Supervise the Banquet staff.
• Communicate to associates the standards of performance and their role in contributing to individual and team success.
• Ensure staff compliance with internal controls, policies, procedures, standards, and regulations.
• Responsible for scheduling staff based on upcoming functions.
• Ensure that staff clocks in and out properly at their scheduled times.
• Responsible for function set up and break down in event space.
• Ensure cleanliness of linen, silverware, glassware, and public areas prior to the function.
• Supervise set-up, food and beverage preparation and assist in service of event to ensure compliance with Banquet Event Orders (BEOs) and catering procedures.
• Ensure optimal level of service, quality, and hospitality.
• Conduct banquet pre-function meeting and explain function particulars including guest and hotel expectations.
• Maintain contact with kitchen staff to ensure effective communication between food production and food service.
• Attend weekly BEO meetings with the hotel’s catering staff.
• Maintain clean work area and cleanliness of banquet storage areas and keep track of banquet inventory.
• Once banquet is complete, reset room according to specifications to ensure readiness for the next business day or function.
• Arrive in assigned work area on time in full, clean pressed assigned uniform for scheduled shift.
• Perform and complete any and all assigned tasks by management.
• Be totally familiar with hotel operations/locations and be able to direct guest and answer guest questions of general facility.
• Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule.

Qualifications:

• Reliable and responsible
• Must be able to work well with others in a positive environment
• Able to stand for long periods of time, sometimes up to 8-12 hours
• Need to have flexibility to work a pop-up event at a minimum of 24 hours’ notice
• Must have at least 1 year of banquet serving experience
• Communicate in a clear, concise pleasant and sincere manner
• Understand requests and correctly, creatively, and expediently carry them out
• Be out going, friendly and patient
• Handle multiple requests with poise, accuracy, and timeliness
• Understand and practice the policies
• Use good judgment at all times
• Must have a passion for service and the ability to think ahead of guests needs
• Have basic computer knowledge
• Hard working, efficient, effective, team player, great attitude, loves to work with people and the public

Language Skills: Excellent verbal and written communication skills.

Other Skills and Abilities: Ability to communicate and work well with fellow employees and other Departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively.

Physical Demands: While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Work Environment: Work is generally performed in kitchen areas, banquet areas (indoor and outdoor), and various food and beverage venues with exposure to heat, fumes and steam.

PGA National Resort is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity