Reservations Agent
DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate
Northern Ring Road
Al Wadi Ar Riya
Riyadh,
11552
Saudi Arabia
Description
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
Requirements
What are we looking for?A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate
AT A GLANCE
Conveniently located adjacent to the developing King Abdullah Financial District, DoubleTree by Hilton Hotel Riyadh - Al Muroj Business Gate is set on the Northern Ring Road with easy access to major business areas in Riyadh. King Khalid International Airport is only 15 minutes away from this hotel in Riyadh while the city center and the Diplomatic Quarter are just 20 minutes away.
Stylish and spacious, the air-conditioned guest rooms offer modern amenities to help you relax and stay productive. In this hotel in Riyadh, sleep soundly in the plush Suite Dreams® by DoubleTree by Hilton bed. Stay connected throughout your stay with complimentary WiFi from your smart devices or through the in-room HDTV. Upgrade to a stylish suite for additional space, upgraded amenities and stunning views of the city and park.
Savor a variety of international dishes in the welcoming all-day dining restaurant. You can also enjoy specialty hot drinks and snacks in the coffee lounge of this hotel in Riyadh. Take advantage of fantastic leisure amenities including a state-of-the-art, 24-hour fitness center.
This hotel in Saudi Arabia provides the ideal setting for business events with six flexible conference rooms and boardroom with a naturally lit atrium, a 24-hour business center and the latest A/V facilities. Whether for meetings, celebrations or weddings, our professional event staff will plan, coordinate and cater your next event according to your needs.
