Attractions Assistant Manager

Job Summary

The Attractions Asst Manager is responsible for assisting in the oversight of the daily operations of the Attractions Department in partnership with the Attractions Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities

Qualifications

• At least 2 years of industry experience in a management role preferred
• Experience leading a year round multi-shift team required
• Experience with scheduling multiple job classes and multiple shifts required
• Experience managing in a union environment preferred
• Experience with computerized ticket sales
• Experience in managing memberships
• Working knowledge of Fareharbor a plus
• Analytical skills with demonstrated ability to translate data to insight and then into action
• Aptitude to perform numerical analysis of data and formulate conclusions and solutions
• Ability to handle stressful situations in a calm professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities tactful and flexible
• Must have excellent supervisory and interpersonal skills
• An operational knowledge of Microsoft Office suite

Job Responsibilities

• Maintains an up to date working knowledge and historical knowledge of the hotel/resort attraction. 
• Ensures guests’ needs and concerns are responded to in a timely professional and friendly manner with a focus on service recovery when applicable
• Ensures all safety and security policies and procedures are followed
• Assists with training for Associates working at the hotel/resort attraction. 
• Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labor forecasts
• May help to coordinate and gather requests for personal time off holidays for team members schedule changes overtime and expenditures
• May assist with interviews hires coaches and develops team members
• Evaluates team performance and takes appropriate corrective action as needed to hold Associates accountable
• Helps to set goals providing ongoing feedback and rewarding/recognizing Associates
• Maintains ticket inventories and controls for daily admission and special events
• Communicates pertinent information to team by conducting monthly department meetings and organizing and conducting pre-shift meetings on a consistent basis
• Evaluates work procedures reviewing standards identifying methods for increasing efficiency or effectiveness and responding proactively to any needs that have arisen
• Participates in the monthly forecast of revenues and expenses for the Attraction Department

Additional Information

• Evening and weekend availability preferred