Photo of WoodSpring Suites Morrisville - Raleigh Durham Airport, Morrisville, NC

Front Desk Associate

WoodSpring Suites Morrisville - Raleigh Durham Airport

610 Airport Boulevard
Morrisville, NC 27560

122 Room Extended Stay
Managed By Concord Hospitality Enterprises
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Full-Time

Description

Front Desk & Guest Care

We are looking for people that have a passion for excellent customer care!

Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience.

If you enjoy engaging with others, have a winning personality and high sense of responsibility – this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike.

Responsibilities:

As a Front Desk Associate you are responsible for giving our guests the best hospitality experience they can have. You will achieve this by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Here are some reasons our Associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Common Oaks

We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. At Common Oaks you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the Hotel, and your employer to make sure we exceed our guests’ expectations. If this describes you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Posted October 23, 2024

WoodSpring Suites Morrisville - Raleigh Durham Airport

Save with an extended stay hotel in Morrisville, NC

When your plans include an extended stay for a week, month or longer, WoodSpring Suites® Morrisville - Raleigh Durham is an extended stay hotel located close to the major cities of Raleigh and Durham. When you’re planning a quick visit or a longer stay, our accommodations are designed for guests looking for accommodations that help them feel at home. Each furnished suite includes an in-room kitchen—complete with microwave, full-size refrigerator and freezer, 2-burner cooktop and prep sink. Amenities include free WiFi, free parking, an onsite laundry facility, a fitness center and vending machines.

Our extended stay hotel is located 2 miles from Raleigh-Durham International Airport (RDU) and the Research Triangle Park. Business travelers are close to major companies such as Lenovo, Oracle, SAS, Cisco and Bayer. Sports teams and spectators appreciate our convenient location to Wake Competition Center, Triangle Aquatic Center, Hoop City U and USA Baseball. Several restaurants are close to our hotel, including Babymoon Café, Dim Sum House and Spinner Bar and Restaurant.