Reservations Agent
Description
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
Requirements
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hilton Doha
At A Glance
Explore Qatar from the Hilton Doha hotel. From its prime seafront location on Doha’s prestigious Corniche, easily access local corporations and government offices in the diplomatic and business districts, as well as a number of world-class shopping venues and cultural attractions. Along with these convenient features, Hilton Doha offers a private beach and pool when it comes time to relax and recharge.
All of our bright and airy guest rooms feature stunning views of the Persian Gulf or Doha's impressive skyline. Suites and executive rooms offer spacious living areas, balconies, beautiful Arabian glass partitions in the bathrooms and exclusive access to the Executive Lounge, with complimentary breakfast and refreshments available throughout the day.
Hilton Doha offers a wide range of dining options, including Doha's first Trader Vic's. Find something for every palate and preference, with six restaurants and bars featuring poolside dining, sea and city views, interactive live cooking stations and innovative cuisines from around the world.
For meetings and events, the hotel boasts a dedicated conference wing featuring seven meeting rooms and an elegant ballroom overlooking the Persian Gulf. With its own private beach, pool and eforea: spa with eight therapy rooms, the Hilton Doha hotel offers an impressive array of recreation and leisure facilities.
