Front Desk Supervisor

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:  

Managing/Supervising front office and guest services team members to ensure Valencia Hotel Group’s standards are upheld.  Ensuring guest satisfaction is met, delivering the best guest experience. Play an active role in the training function in front office and guest services team to create a safe and efficient work environment.

Shift requirements:

• Open availability for morning or evening shifts on weekdays/ weekends

Responsibilities

• Contribute positively to the team within the department
• Prepare for all guest requests
• Participate in on-going training 
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotels needs
• Complete other duties as assigned by Supervisor
• Maintain integrity of cost controls and proper maintenance of assets
• Responsible for assisting in supervision and performance of all Front Office related operations and personnel
• Work with Hotel/Accounting Manager to monitor Front Office quality and Daily Revenue
• Supervise hotel and monitor other departments
• Maintain quality control of service to be five-diamond
• Handle guest situations with problem solving 
• Ensure the quality of the environment is clean and up to standards
• Handle special projects and reports in a timely and consistent manner
• Check guests in and out
• Answer questions and offer information and assistance
• Update information in the computer system as needed
• Follow checklist for required duties and timeliness
• Cashier functions and handling of cash
• Communicate with other departments to fulfill guests’ needs
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Maintain an up-to-date knowledge of the surrounding attractions, restaurants, and all concierge services.
• Record all guest request items and deficiencies into the appropriate tracking system. 
• Be aware of all daily meeting/events and their locations. 
• May need to assist with a parking/ retrieving guest vehicles
• Respond to emergency situations calmly and effectively, per hotel guidelines.

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• Prefer hotel experience and background.
• Food Handler’s Certification
• TABC Certification
• Valid Driver’s License

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.