Director - Player Development

Description

The primary responsibility of the Director - Player Development is develop and maintain relationships with casino customers. All duties are to be performed in accordance with departmental and Wind Creek Bethlehem LLC policies, practices, and procedures.

• 18 years of age, proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
• Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to the Wind Creek appearance standards.
• Maintain consistent adherence to the Wind Creek Customer Service Standards.
• Must be able to work varied shifts, including weekends and holidays.

• Seven (7) years in Player Development or Casino Host positions required.
• Must have an established casino player “book” with the emphasis on Table Games players.
• Must be confident, energetic, entrepreneurial, and exercise good judgment.
• Must possess good business acumen.
• Prior experience with Casino Player Management System required.
• Must be proficient with MS Office; Word and Excel. 
• Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
• Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
• Ability to work with others, communicate well, receive direction; review your own work.
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
• Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required. 

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES.

POSITION RESPONSIBILITIES

• Develops and maintains relationships with casino customers.
• Consistently evaluates casino customer profitability.
• Consistently performs competitive analysis of other gaming properties.  
• Works closely with ED - Relationship Mktg to monitor customer profitability, budget vs. actual results, and comp levels in hotel, food, and beverage.           
• Assists with response to internal audit reports and recommendations.    
• Initiates revenue recovery program when needed with regards to hosts and marketing efforts.          
• Works closely with Gaming Operations to facilitate service.       
• Participates in telemarketing: Focuses on driving PDR productivity through managing outbound calls with regards to theoretical production, trips booked, new customer development, profitability, and event contribution. 
• Sets and maintains high standards of service and practices throughout the property.
• Maintains positive working environment, accountability and performance effectiveness.
• Completes all paperwork in accordance with Pennsylvania Gaming Control Board and approved Wind Creek standards.
• Perform additional duties as directed by senior management.
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
• Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
• Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Authority to issue a complimentary in accordance with the Wind Creek Comp Matrix