Pool Service Specialist
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.
Essential Duties & Responsibilities
1. Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable. Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers.
2. Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck.
3. Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures. Maintains and balances a cash drawer with minimal variances.
4. Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices.
5. Responsible for day-to-day tasks including but not limited to; dusting, cleaning shelves, organizing and consistently upholding merchandise presentation expectations within the pool kiosk. Completing walk-throughs of pool area to make certain it is impeccable while complying with all policies and procedures.
6. Assists the Facilities department with set up and breakdown of chairs and replenishing towels around the pool deck. Assists pool servers with food running and bussing, as needed.
7. Models and upholds enterprise and department policies and procedures as well as standard operating procedures. Ensures day-to-day operations including product receiving, fulfillment, and training/certification requirements.
8. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School diploma or GED is required.
- Minimum of one (1) year experience in customer service is required.
- Previous experience in a spa, resort or pool environment is preferred.
- Must be able to work outdoors in inclement weather such as seasonal hot or cold temperatures.
- Must possess outstanding communication and interpersonal skills, and commitment to achieve a high level of guest satisfaction.
- Must be able to provide a genuine and sincere service experience in a friendly and professional manner.
- Must have demonstrated ability exercising utmost discretion with confidential information including, but not limited to: personal and/or health information from guests.
- An innate ability to communicate one-on-one with guests to provide optimal and intuitive service.
- Must be able to communicate effectively with guests, team members and management, both verbally and in writing.
- Ability to multi-task or handle multiple guests in a fast-paced, high demand environment is required.
- Working knowledge of spa services and products is preferred.
- Must have demonstrated experience working under pressure while meeting deadlines and goals.
- Must be comfortable working in both spa/pool and casino environment.
- Ability to maintain a positive and professional demeanor under challenging situations.
- Must be willing to assist fellow team members with daily operations to support and contribute to the success of pool services.
- Must be able to work a flexible schedule including weekends and holidays.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Currently have a cardiopulmonary resuscitation (CPR)/automated external defibrillator (AED) certification or must obtain certification within the first 90 days of employment.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
Our hotel features a 17-story tower with 432 guest rooms & suites. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
