Night Manager

Description

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Serve as a point of contact for regular and VIP Guests 
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities 
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy 
• Represent the General Manager and other senior managers in their absence, taking full responsibility of the hotel
• Manage, record and promptly resolve issues or emergencies that arise 
• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Compile adequate handover to Early staff / Duty Manager 
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts 
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas 
• Assist other departments, as necessary 

Requirements

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow::

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient 
• Commitment to delivering a high level of customer service 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience with Front Office Management Systems 
• Knowledge of the hospitality industry

What will it be like to work for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.