Restaurant Server

Job Description Summary

The Restaurant Server (RS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the food service venues of the hotel. The Server sets-up, services, and breaks-down the food and beverage areas where they are assigned ensuring a high level of quality, consistency and service.

Job Description

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Work Environment

• Must be able work in a fast-paced environment

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be able to work evening shift.

Education and Experience

• Two years of experience as a server in full service restaurant preferred - preferably
• High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

• Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests’ questions and requests.
• Demonstrate complete knowledge of the food and beverage menu.
• Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
• Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
• Periodically check-in with tables to ensure guests’ expectations are being met and exceeded.
• Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
• Complete all closing duties and reports as assigned.
• Adhere to established safety and sanitation guidelines.
• Adhere to uniform and grooming standards.

Perform other duties or projects as requested by management

Additional Job Description

Qualifications and Skills

• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Excellent organizational skills and attention to detail.