Photo of Holiday Inn Express & Suites Springfield, Springfield, IL

Front Desk Agent

Holiday Inn Express & Suites Springfield

3050 South Dirksen Parkway
Springfield, IL 62703

140 Room Hotel
Managed By Driftwood Hospitality Management
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Compensation: $15.50 per hour, Full-Time

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guests satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to supervisor/manager.
  • Reports accidents, injuries, near-misses, property damage or loss to supervisor.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by supervisor/manager.

    Knowledge, Skills & Abilities

    The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Prior hospitality experience preferred, but not required.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

    Physical Demands

  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Stand 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.
    • Posted September 27, 2024

    Holiday Inn Express & Suites Springfield

    Springfield Hotel’s Locale on Route 66 and Near Lincoln Sites!

    Welcome to the Land of Lincoln, Illinois’ Capital City and home to the Holiday Inn Express & Suites Springfield. We are located on Interstate 55 & 72 and minutes from the University of Illinois Springfield. We welcome guests traveling Route 66 coming to seeAbraham Lincoln Home National Historic Site and the Abraham Lincoln Presidential Library and Museum. Other nearby attractions include Scheels shopping and Knight’s Action Park with Caribbean Water Adventure.

    Our complimentary shuttle operates a generous 3 mile radius and takes you to theUniversity of Illinois, Lincoln Land Community College, Amtrak, and Abraham Lincoln Capitol Airport. Visitors will find all the amenities they need including the Free Express Start Hot Breakfast and 24/7 market with snacks and sundries.

    With complete access to the Crowne Plaza Springfield – Convention Center hotel’s facility next door, our accommodations also offer complimentary Wi-Fi, parking, and 24-hour business center. Maintain your workout routine at our 24-hour fitness center, go for a swim in indoor pool, or relax in our hot tub and dry sauna (located on hotel complex). Each room is equipped with a microwave, mini-refrigerator, Keurig, 43” adjustable mount TV, and numerous plug outlets at desk level.

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