Director of Hotel Operations

We are seeking a dynamic Director of Hotel Operations to oversee all aspects of our hotel’s guest services, food & beverage and housekeeping departments. This leadership role requires a hands-on approach, a passion for hospitality, and the ability to create exceptional experiences for our guests. The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and must have a flexible to schedule.

TEAM Culture:

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with company that values them. Our hope is that each day you'll uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

TEAM Benefits:

• Bonus Eligible 
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunity
• Complimentary Shift Meal
• We are conveniently located within walking distance from State/Lake and Chicago-Red L Stations and multiple bus transportation stations for easy commuting

Full time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.  

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

ESSENTIAL DUTIES & RESPONSABILITIES

Oversees all day-to-day operations of Rooms Division, ensuring that all established front office, housekeeping and hotel policies are followed. Represent the hotel as Senior Leadership MOD during scheduled shifts.

• Liaise with Senior Management to make decisions for operational activities and set strategic goals.

• Plan and monitor the day-to-day running of business to ensure smooth progress.

• Oversee customer support processes and organize them to enhance customer satisfaction.

• Review financial information and adjust operational budgets to promote profitability.

• Revise and/or formulate policies and promote their implementation.

• Manage relationships/agreements with external partners/vendors.

• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.

• Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.

• Communicate with Department Managers on all guest and employee concerns & challenges.

• Follow-up on any guest complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

• Maintains a friendly, cheerful and courteous demeanour at all times. Performs other duties as assigned, requested or deemed necessary by management.

• Serve as the on-call leader during nights and peak times, addressing issues and making critical decisions as needed.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
• Conduct regular team meetings and training sessions to ensure staff are well-informed and motivated.
• Other duties as assigned
• Position requires a flexible schedule and ability to work nights and weekends.

JOB QUALIFICATIONS: 

Knowledge & Skills 

• Proven experience as Director of Operations or equivalent position

• Excellent organizational and leadership abilities

• Outstanding communication and people skills

• Knowledge of industry's legal rules and guidelines

• Working knowledge of data analysis and performance/operation metrics

• Familiarity with MS Office and various business software

• Must have high school graduate level mathematical aptitude. Know standard cash handling procedures

• Must be fluent in oral and written English.

• Team leader and innovator relating to others.

• Computer savvy skills, excellent verbal and written skills.

• Skilled in all related PMS systems. 

Education & Experience

Requires 3-5 years’ experience in a Hotel Senior Leadership position. .

Training experience preferred.

Physical Demands 

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously stand for extended periods of time.
• Use of hands, fingers, and forearms to operate computer is repetitive.
• Occasional sitting for completion of paperwork.
• Ability to push/pull cart as needed.
• Ability to lift or move objects up to 20 lbs.
• Standing and walking is continuous for 4-5 hours at a time.
• Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.