Room Attendant

JOB SUMMARY

Responsible for cleaning and maintaining the guest rooms, public areas, back of the house areas such as linen room and laundry areas, according to company procedures and at a level that meets or exceeds company standards.  

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Stocks cart to ensure that enough cleaning needs, equipment and amenities are available to properly clean each room.
• Adheres to the proper procedures upon entering a guest room.
• Cleans the guest rooms assigned.  Ensures the amenities are stocked for each cleaned room. Completes entire housekeeping checklist.
• Reports clean rooms to supervisor for inspection.
• Visually inspect rooms for cleanliness and guest belongings that have been left behind.
• Reports any damages or hazards that are present in guest rooms, i.e., burned out light bulbs, broken furniture, broken lights, etc.
• Secures guest room doors upon exiting the room.
• Keeps the corridors and service area neat at all times.
• Turns in all lost and found items and all guest room keys.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment as required.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Maintains a neat, clean and well- groomed appearance according to the hotel dress code. 
• Perform any related duties as requested by management.
• Assists other Housekeeping team as required.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to bend and reach to dust, clean and make beds
• High school diploma or equivalent.
• At least 1 year related experience in a full-service or luxury hotel.
• Basic verbal and written English.
• Ability to stand and walk for varying lengths of time, often long periods.
• Ability to speak and communicate to guests, to give information, answer questions and provide required services.
• Good written communication skills to mark completed rooms on daily paperwork.  
• Ability to move fingers, arms and hands quickly and easily to perform cleaning duties.
• Must be able to lift and carry all equipment and supplies on and off cart.

PHYSICAL DEMANDS

• Carrying, pushing, pulling two hundred (200) pound carts
• Lifting up to fifty (50) pounds. 
• Frequent twisting, bending, stooping, reaching, standing and walking for long periods, talking, hearing, seeing and smiling.