Analyst, Revenue Management Support

Description

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of an in-house Global Revenue Management team that predicts consumer demand and optimizes hotel inventory and price availability. As an Analyst, Revenue Management Support, you will support the ultimate goal of maximizing Hilton's revenue growth through effective planning and strategies. On the GDM team reporting to Manager, Revenue Management Support, you will work on projects including analyzing and supporting the revenue management and distribution aspects of business initiatives. You will maintain standards for rate plans, rates, product sequencing, and other related processes supported by the teams associated with these areas of the business. You will also support corporate partners in building and modifying rates centrally for specific regions, brands, or even globally.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Requirements

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Build, maintain, and quality check new offers in CRS, GDS, and direct distribution channels.
• Manipulate SQL queries to quality check data entered and improve Quality Check processes.
• Support hotel inquiries via email and ticket submission processes and document the findings thoroughly.
• Proactively audit and analyze Special Rate Plans (SRPs), rates, and accounts across all distribution channels regularly for issues.

How you will collaborate with others:

• Work with other Corporate teams on special project/program requests that impact CRS, GDS, OTA, and direct distribution channels.
• Work internally with other teams to craft objectives and achievements that support the broader Commercial Services objectives.
• Support other team members when demand is high by sharing the workload regardless of your core team responsibilities.

What projects you will take ownership of:

• Create and maintain internal and external training and technical documentation for all team-facing and hotel-facing processes.
• Implement efficiencies using automation or streamlining that save time and money or generate additional revenue.
• Collect and document business requirements and design test plans to ensure that projects and efficiencies are deployed accurately.
• Facilitate testing among users, compile all test results, and actively communicate to ensure all issues are resolved post-deployment.
• Build and maintain Personal Development Plans and actively participate in opportunities to learn offered by the team or department.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• One (1) year of professional experience
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
• Experience managing multiple projects within set timeframes and resource constraints

It would be useful if you have:

• One (1) year of project management experience
• Five (5) years of professional experience in the travel industry, distribution systems, and/or technical development roles
• Proficiency with MS Access, SQL, VB.NET, and/or VBA
• Experience working with OnQ R&I and/or GDS

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.