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IT Support Technician

WarHorse Gaming Lincoln

7055 S 1st Street
Lincoln, NE 68512

Gaming Company
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Full-Time

Summary

Summary Description

The IT Support Technician is responsible for supporting and maintaining in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
  • Writes technical specifications for purchase of corporate technology equipment, networking hardware, and related products.
  • Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
  • Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
  • Identifies and delivers required hardware service levels according to company policies.
  • Liaises with 3rd party Audio/Visual team and provide overall AV support as needed.
  • Liaises with, and provide training and support to, end users and staff on equipment operation and other issues.
  • Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products, and associated end user software and networking software products.
  • Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
  • Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.
  • Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
  • Documents instances of hardware failure, repair, installation, and removal.
  • Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Performs other tasks as assigned.

    JOB SPECIFICATIONS: Education, experience, skills required, equipment used.

  • Must be 21 years or older.
  • Bachelor’s degree in Computer Science or related field, or MCSE.
  • Two (2) years’ experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products with experience in deploying and maintaining servers and network equipment in a Data Center.
  • One (1) year experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Altiris, and Ghost.
  • Effectively communicate in English, both written and oral forms.
  • Previous experience working in a similar casino setting.
  • Previous experience with
    Gaming Systems, Table Game Systems, Cash Dispensing Systems, And Kiosk Technology
    .
    Core Competencies
  • Collaboration Skills
  • Guest Focus
  • Communication Proficiency
  • Flexibility
  • Problem Solving
  • Ethical Conduct
  • Stress Management/Composure

    TRAVEL REQUIREMENTS: Travel is not required for this position.

    WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

    Certification Requirements

    Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

    Gaming License Required? Ability to secure and maintain NE Gaming License.

    Other Certifications? Certification (Microsoft, Cisco, A+, Network+) preferred

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

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    Posted October 24, 2024

    WarHorse Gaming Lincoln

    WarHorse Gaming is a division of Ho-Chunk, Inc., the award-winning economic development corporation of the Winnebago Tribe of Nebraska. WarHorse Gaming operates the WarHorse Casino in Lincoln (now open) as well as the WarHorse Casino, in Omaha. Both are in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). WarHorse Gaming will also operate WarHorse Casino in South Sioux City (opening TBD).

    Phase one in Lincoln opened September 24th, 2022, featuring over 9,000 square feet including 425 slot machines along with simulcast and live horse racing. 

    WarHorse Gaming Lincoln’s next phase of construction will begin shortly after the Omaha facility’s construction starts. The expansion will double the size of the current facility and add an additional 500 parking stalls at the casino and racetrack. The expanded facility will feature 870 slot machines, six to ten table games, and an expanded dining area for customers. The Lincoln facility’s second phase is planned to take about one year to complete. Subsequent construction phases will see the buildout of the full gaming floor, parking garage, event center, and 220 room hotel.

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