701 E 11th Street
Austin,
TX
78701
Develop and foster Group and Catering business for the hotel through proactive and reactive sales efforts. This position is
designed to provide the highest level of customer satisfaction to external clients and internal partners with the goal of
garnering both repeat and referral business from client base. In addition to maintaining existing business, this position will
be responsible for finding new business and saturating existing accounts and/or segments. This positions serves as liaison
between the customer, the Sales team and the Event Management team.
RESPONSIBILITIES: Provide the highest levels of customer service to internal partners and external clients at all times.
Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and
concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy
with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments, and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail,
and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting
space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes,
event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the
conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function
space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive
calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and
understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and
resources in order to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other
communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters team work -- and embody an entrepreneurial spirit
that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone
and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
Pay Range: $30.63 per hour, depending on experience
Stay and play at downtown Austin's newest hotel located near University of Texas at Austin's campus. Downright Austin, a Renaissance Hotel offers 367 rooms and suites that are bold and inviting, featuring views of the Texas State Capitol and downtown. From our style to our hospitality, we're full of unexpected delights. Soak in the sun at our urban oasis: a resort-style outdoor pool surrounded by our lush Lawn. We're a vibrant destination with over 17,000 sq ft of indoor and outdoor event space in Austin, TX; including the Capitol Ballroom for up to 1,200 guests, plus multiple breakout rooms and outdoor venue options. Downright, the most convenient downtown Austin hotel, is within walking distance of 6th street nightlife, UT campus & stadium, the Moody Center, concert venues (Mohawk, Waterloo, Stubbs), and the Capitol. Toss your keys to the valet or ditch your car in our on-site parking garage. Check-in to the new hotel that is absolutely, positively, Downright Austin