Assistant Director of Front Office

Doubletree by Hilton Newark Penn Station is seeking an Assistant Director of Front. This is an advanced professional and administrative position responsible for the successful operation of the front desk and guest relations functions while maintaining quality standards, profitability and customer satisfaction.

Attached to Newark Penn Station, The Doubletree by Hilton Newark Penn Station hotel provide guests with an easy and quick access to the train station. The hotel is centrally located in the heart of downtown Newark, offering a convenient way to explore New York City and the surrounding areas.

Job Responsibilities:

• Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager
• Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities
• Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents
• Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time
• Assists with directing and administering all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability brand marketing initiatives developed by the revenue team systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
• Monitors and assesses service and satisfaction trends evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events
• Runs and completes daily reports analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits interviews and trains associates
• Participates in the Property Manager on Duty program
• Is certified to respond to emergencies including but not limited to the operation of the Fire Panel communication with emergency personnel such as Police and Fire Department
• Completes tasks or projects as assigned or as required

Job Qualifications

• Minimum 2 years hotel front office supervisory experience .
• Proficient with PMS system/Hilton OnQ.
• Strong union labor relation knowledge.
• Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
• The position requires effective time management and strong leadership communication skills.