Complex Front Desk Supervisor - and the Duniway, A Hilton Hotel

Description

The Hilton Portland and the Hilton Duniway is looking for their next Complex Front Desk Supervisor to join their dynamic team at the front desk! Find us in central downtown, less than one block from the Arlene Schnitzer Concert Hall and Pioneer Courthouse Square. Pioneer Place Mall, Portland Art Museum, Newmark Theatre, and several parks are within three blocks

If you have a passion for customer service and want to learn and grow in the hospitality industry this is the perfect opportunity! 

The ideal candidate for this role will possess: 

• Minimum One (1) or more year(s) Hotel experience or similar role
• Leadership skills and strong communication
• Hospitable and Friendly demeanor to service our guests
• Previous hotel/front desk experience required
• A team player with positive attitude

Classification: Full time

Schedule: Must have open availability to work various shifts including weekends and holidays

What will I be doing?

As a Front Desk Supervisor you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!