Event & Sales Manager

TITLE: EVENT & SALES MANAGER        

Job Description: Responsible for preparing all event documentation and coordinate with Sales, F&B and other property departments to ensure consistent, high-level service throughout pre-event, event and post-event phases. Communicate and coordinate functions with customer and serve as the liaison between the customer and other departments/managers. Recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to create memorable and outstanding events. Position will require some direct sales efforts and may be a remote position.

ESSENTIAL FUNCTIONS

• Ensure events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy. Desire and ability to perform direct outside sales when called upon.
• Takes responsibility for the event or group from Director of Sales & Marketing once contracts have been signed.
• Coordinate details of the event with customer and documents Banquet Event Order (BEO).
• Lead the BEO meetings with The Wilson, Block 3 Restaurant and Tips Up Restaurant management team.
• Create all group/events resumes.
• Greet main point of contact for group during the event to ensure all requests have been identified and implemented.
• Manage all designated group room blocks in Fosse PMS system, while monitoring inventory weekly.
• Identify operational challenges associated with the event and determine how to best work with the Director of Sales & Marketing, Director of Food & Beverage and property General Managers to develop alternative solutions.
• Working with the onsite GM or AGM along with group contact with any challenges day or night of event solving the challenge or coming up with a suitable alternative solution.
• Builds and strengthens relationships with existing and new customers to enable future bookings.
• Understanding the overall market - Competitors’ strengths and weaknesses, economic trends, supply, and demand withing the events, catering and group business through big sky and our comp set.
• Assist within the sales department by developing and implementing hotel specific selling, event, and banquets strategies.  
• Mentor and develop banquet team either within our restaurant staff or on-call staff when it comes to any banquet set up, catering and event execution.

• Conduct formal pre and post event meetings as required to review communicate guest needs and feedback.

• Use experience and judgment to integrate current trends in event management and event design.
• Help with training, management and development of our Sales and Events Coordinator when needed.
• Position may require outside sales calls, trade show/event representation, as well as participation in client and industry events.
• Participate in customer site inspections and assist with the sales process as necessary.
• Ensure billing accuracy and conducts bill review with the client prior to processing final invoice.
• Deliver excellent customer service throughout the customer experience and encourage the same from other associates and managers.
• Coordinate and communicate event details both verbally and in writing to the customer and property operations.
• Oversees all aspects of a banquet, meeting, catering or event that includes the set-up, execution and clean-up of the event.
• Respond to and handle guest problems and complaints.
• Ensure all associates and managers understand expectations and parameters for event activities.
• Review comment cards and guest satisfaction results with associates and managers
• Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Perform other duties as assigned to meet business needs.

Requirements:

TECHNICAL SKILLS

• At least 2-4 years of hotel sales or event experience.
• Excellent verbal and written skills.
• Able to use advanced computer systems (client tracking, inventory control, forecasting tools).
• Direct sales experience.
• Goal-oriented and creative personality.
• Excellent guest relation skills.
• Ability to use Marriott & sales systems (i.e. Marsha, Fosse, SFAWeb, Delphi)

ASSOCIATE RELATIONS

• Ability to work as a team player with all levels of hotel staff.
• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Accommodate guest special requests.
• Answer guest questions regarding local area facilities and services.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires sitting, typing, speaking on the phone and standing for extended periods, walking, pushing, lifting up to 20 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It