Photo of Wind Creek Casino & Hotel Montgomery, Montgomery, AL

Host

Wind Creek Casino & Hotel Montgomery

1801 Eddie L. Tullis Road
Montgomery, AL 36117

123 Room Hotel Casino
Managed By Wind Creek Hospitality
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Full-Time

Job Overview: 2 PM- 12 AM (shift subject to change based on business needs)

The primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

  • Extends complimentary items and services to our guests by analyzing a guest’s play that is within the established guidelines

  • Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions

  • Attracts, develops and maintains relationships with target customers through the delivery of personalized service

  • Greets and hosts target customers while on property

  • Ensures and promotes target customers have a player’s club card in use while on property

  • Arranges for appropriate level of complementries during visit

  • Arranges and assures execution of special services

  • Utilizes HMS as a tool to document, track, and develop pipeline

  • Appropriately resolves/deters customer complaints

  • Conducts phone marketing to target customers; Invites them to the property or to special events

  • Markets and fills promotional events, both hosted and casino related

  • Creates an atmosphere of luck and celebrates customer wins

  • Must attain goals to meet company objectives

  • Other duties and responsibilities as assigned

    Job Requirements: (please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

  • Must be twenty-one (21) years of age or older

  • One (1) year of Player Development experience– required

    o OR Five (5) years’ experience in a quota based sales position– required

    o OR One (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCH– required

  • Must successfully pass job interview, including a guest service audition

  • Must possess great communication, both written and verbal, and organizational skills

  • Must be friendly, highly energized and self-motivated

  • Must be able to achieve production goals and work in a high-pressure environment

  • Able to handle guest service issues in a professional manner and recovering guests for future visits

  • Must be able to work independently, as well as part of a team

  • Must be able to stand and/or walk for entire shift

  • Must work very flexible hours, including nights, weekends and holidays

  • Willing to travel and participate in training as recommended or required

  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

  • Must have willingness and ability to work in a smoke/secondary smoke environment

    NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

    Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

    Posted September 9, 2024

    • Wind Creek Casino & Hotel Montgomery

    Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.

    As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

    Our Employee Perks and Benefits
    • Blue Cross Blue Shield medical plan*
    • Dental plan
    • VSP vision plan
    • 401(k) savings plan
    • Life and disability insurance
    • Paid time off
    • Employee dining rooms
    • Career training and planning
    • Quarterly incentive bonuses
    • Employee fitness centers with on-staff trainers*
         * Not available at every location

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