Resort Activities Coordinator

BASIC FUNCTION:  The Resort Activities Coordinator oversees and facilitates resort activities by answering telephone and email inquiries in a friendly and courteous manner, organizing group activity requests, planning day-to-day and holiday resort-wide family/leisure activities, and serves as support to the Activities & Recreation Fitness Coordinator, Resort Activities Counselor, and KidsFest Supervisor.  The Resort Activities Coordinator will also assist guests and ensure accurate guest information is distributed throughout the Resort.

 QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Must have High School Diploma or High School Equivalency Diploma (HSED).

Must have two to three years of administrative experience.

Must have one to two years direct customer relations experience.

Must be first aid and CPR certified

Must be experienced in MS Office suite.

Must have the ability to speak effectively in front of large groups of people.

Must have the ability to implement, plan, and organize an activity for both large and small groups.

Must work nights, weekends, and holidays as required.

Must possess excellent communication skills.

Must have ability to write routine correspondence and speak effectively to the public, associates, and guests.

Must have the ability to effectively interact with guests and associates.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

ESSENTIAL FUNCTIONS:

Plans, organizes, and facilitates children/family, resort leisure, group/team-building, and fitness activities at the resort.

Provides accurate information regarding resort and holiday activities, availability, accommodation types, hotel transportation, rates, booking, and other resort-related information.

Maintains working relationships with various departments including Resort Events, marketing, sales, golf, banquets, reservations, etc.

Collaborates with and calls upon other departments, as well as outside vendors, in order to plan and facilitate activities.

Becomes familiar with reservation procedures in order to relay basic information to inquiring guests.

Attends and facilitates all resort and holiday activities. Resort and holiday activities include but are not limited to the Memorial Day Weekend, 4^th of July Weekend, New Year’s Eve, Labor Day Weekend, organized group/team-building activities, and special one-time activities.

Assists with any administrative support work.

Answers phone calls and emails throughout the day in a friendly manner using clear, verbal English communication.  Listens to inquiries and requests of callers.

Provides exceptional customer service and is always prepared to answer questions, forward pertinent information, and attend to the immediate needs of guests.

Organizes booking information for on-site group activity requests for guests.

Maintains information binders and activity calendars.

Serves as support to the Fitness Coordinator, Resort Activities Counselor, and KidsFest Supervisor within the Activities & Recreation Department.

Maintains and replenishes inventory necessary for all Resort Activities.

Performs accurate data entry into Delphi and Excel spreadsheets.

Performs other duties as reasonably requested by Management.